Effective Date: 01-Jan-2025
At The Sole Kart, customer satisfaction is our priority. We aim to provide you with the best products and services. Please read our Refund and Return Policy carefully to understand the terms applicable to purchases made on our website.
1. No Return Policy
All sales on The Sole Kart are final. We do not accept returns or exchanges once an order has been placed.
2. Refund Policy
Refunds will only be provided under the following circumstances:
2.1 Defective or Damaged Products
If the product you receive is defective or damaged, you must notify us within 48 hours of delivery.
Process:
- Email us at support@thesolekart.com with:
- Your order number
- Photos or videos of the defective/damaged product
- A brief description of the issue
- Our team will review your complaint and respond within 2–5 business days.
- If approved, you may receive:
- A replacement product (if available)
- A full refund to your original payment method
2.2 Incorrect Product Received
If you receive an incorrect product, you must contact us within 48 hours of delivery.
Process:
- Email us at support@thesolekart.com with:
- Your order number
- Photos of the incorrect product received
- Once verified, we will arrange for the correct product to be sent or issue a refund.
3. Conditions for Refunds
Refunds will only be processed if the following conditions are met:
- The product is unused and in its original packaging.
- Proof of purchase (order receipt or invoice) is provided.
- The issue is reported within the specified timeframe (48 hours of delivery).
4. Non-Refundable Cases
We do not provide refunds in the following scenarios:
- Change of mind after the purchase.
- Delays caused by courier services or unforeseen circumstances.
- Products damaged due to misuse or improper handling by the customer.
5. Refund Timeline
Approved refunds will be processed as follows:
- Refunds to your original payment method (credit card, debit card, UPI, etc.) will be completed within 7–10 business days.
- If the refund is delayed, please contact your bank or payment service provider for updates.
6. Shipping Costs
In cases where a replacement is issued due to a defective or incorrect product:
- We will cover the return shipping costs.
- If the product is not eligible for a refund or replacement, the customer will bear any return shipping costs.
7. How to Reach Us
For any refund or return queries, please contact us at:
- Email: support@thesolekart.com
- Phone: +91 8440044075
Our customer support team is available Monday to Saturday, 10:00 AM – 6:00 PM IST.
We appreciate your understanding and cooperation. Thank you for shopping with The Sole Kart!